Frequently Asked Questions
Most frequent questions and answers
The Piano Boxes can be bought directly online on the shop of the piano-academie.com website.
It is of course possible for you to offer a box to a person of your choice. All you have to do is buy it online. The activation will then be done by our services to attach the box to the right person.
Scores are sold separately at www.piano-academie.com. They are not necessary to learn the piece.
We propose on the website a digital version and a printed version of the score.
Your interface allows you to make an appointment directly online with a coach.
Yes, appointments can be canceled. It is however to cancel at least 2 hours before the appointment.
Teachers are available from 10 in the morning to 11 at night. Please note, the call must start at the specified time.
The calls are made through the ZOOM technology. You will be given a conference number. Simply install this software on your computer and dial the conference number provided.
Calculated learning time, is an average duration observed in our students. Some people may have more difficulty than others. We recommend that everyone use the calls to validate the end of a lesson. It is therefore preferable to spend two weeks on a lesson if necessary, even if the average announced duration is one week.
Access to videos is allowed for a duration that far exceeds the announced learning time. Only the number of calls to the coach is limited.
It is however possible to extend the duration of the boxes and the number of calls. This extension is of course charged.
It is necessary to have a Fiber connection or a 4G Internet connection to be able to make calls with the trainers.
Refunds are only allowed once the first lesson has been viewed.