Frequently asked questions
Most frequent questions and answers
Piano Boxes can be purchased directly online at piano-academie.com
You can, of course, offer a box to a person of your choice. All you have to do is buy it online. Activation will then be carried out by our services to attach the box to the right person.
The scores are sold separately on www.piano-academie.com. They are not necessary for learning the piece.
We offer both a digital and a printed version of the score on the site.
Your interface allows you to book an appointment with a coach directly online.
Yes, appointments can be cancelled. It is however to cancel at least 2 hours before the appointment.
Coaches are available from 10am to 11pm. Please note that the call must start at the exact time.
Calls are made using ZOOM technology. You will be given a conference number. Simply install this software on your computer and dial the conference number provided.
The learning time calculated, is an average time observed in our students. Some people may have more difficulty than others. We recommend everyone to use the calls to validate the end of a lesson. It is therefore preferable to spend two weeks on a lesson if necessary, even if the advertised average duration is one week.
Access to the videos is authorized for a duration that far exceeds the advertised learning time. Only the number of calls to the coach is limited.
It is however possible to extend the duration of the boxes and the number of calls. This extension is, of course, invoiced.
Fiber or 4G Internet connection is required to make calls with the coaches.
Refunds are only allowed once the first lesson has been viewed.